Returns

At Varun Pet Store, your satisfaction is our priority. We offer a simple and transparent return and replacement policy to ensure a smooth shopping experience:

1. Eligibility for Returns & Replacements

   • Returns or replacements are accepted only for items that are damaged, defective, or incorrectly delivered.

   • Requests must be made within 24 hours of receiving your order by contacting our customer support team.

2. Approval Process

   • Once you submit your request, our team will review it within the same business day.

   • Approved exchanges or replacements will be processed immediately.

3. Timeline for Replacement

   • All approved exchanges and replacements will be completed within 1 day of approval and will be delivered in 2 days

   • Our logistics team will coordinate the pick-up of the original item (if required) and deliver the replacement promptly.

4. Conditions

   • The item must be unused, in its original packaging, and accompanied by the original invoice.

   • We reserve the right to reject requests if the returned product shows signs of use or damage not caused during shipping.

5. Non-Returnable Items

   • Perishable products such as live pet food, opened treats, or custom-made items are not eligible for return or replacement unless damaged during delivery.

6. Refunds

   • If a replacement is not possible, a full refund will be credited to your original payment method within 2-3 business days after approval.

7. How to Request a Return or Replacement

   • Contact us at contact@varunpetstore.in or call our helpline at [+91 8585944428] within 24 hours of receiving your order.

   • Provide your order number, photos of creditedthe product, and a brief description of the issue.

We are committed to delivering quality products and exceptional service. Thank you for shopping with Varun Pet Store!